Refund policy
Return & Refund Policy
At DEAMATI, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original packaging.
- The item must be in the same condition that you received it.
- Proof of purchase is required.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns or exchanges on:
- Opened or used skincare products
- Opened or used hair care products
- Opened body care products
- Gift cards
- Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at deamatiskincare@gmail.com.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will gladly replace the item or issue a refund if appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
DEAMATI
Email: deamatiskincare@gmail.com
Website: https://deamati.com